RxPrompt: Medication reminder
UX case study for medication reminder app and website
Project overview
The product:
The problem:
The goal:
My role:
Responsibilities:
Understanding the user
User research: summary
To create interview questions, I collected data on medication adherence and its influence on people’s health-related quality of life from sources such as NIH, CDC, the Journal of the American Medical Association, and Harvard Health. As I assumed, most participants have experienced situations where they did not take their medication as directed due to forgetfulness. They would like to improve their medication adherence without investing excessive time or effort.
Finding 1: User Compliance and Motivation
What percentage of users struggle with medication compliance?
Approximately 40% of users indicated difficulty in adhering to their medication schedules, with reasons including forgetfulness and lack of motivation.
What motivates users to take their medications regularly?
Finding 2: Usability and User Experience
What features or improvements would enhance the user experience? (duplicate answers)
User persona
Morgan Smith
- Education: Master Degree
- Hometown: Charlotte, NC
- Healthcare consultant
“I appreciate the accessibility and flexibility of web-based platforms.“
Morgan, a healthcare consultant in NC. Morgan’s busy schedule and frequent use of various devices prompted the need for a reliable medication reminder tool. It’s important for Morgan to be able to access a web-based platform on multiple devices to ensure consistent medication reminders, leading to improved medication adherence and overall health management.
Morgan likes to spend time with his close-knit group of friends and maintaining strong community ties.
Problem statement:
Frustration:
- “I struggle with remembering to take my medication on time when the reminders are not easily accessible across all their devices.”
- “I would be disappointed if the platform is not compatible with certain browsers or devices they frequently use.”
Goals:
- Be able to access the platform on their computer, tablet, and other devices to ensure they never miss a dose.
- To input medication information quickly and efficiently.
Alex Brown
- Education: BS in Computer Science
- Hometown: Naperville, Illinois
- Software Engineer
“I’m open to try new technologies to make my life more efficient and organized.“
Alex is a tech-savvy individual who needs an efficient medication reminder app because they often forget to take their medications on time, leading to inconsistent adherence to their treatment plan.
Alex values the convenience of mobile apps and is looking for a medication reminder app to help them remember to take medications on time, sync with their digital calendar, and track their progress easily, all while maintaining a user-friendly and intuitive interface.
Problem statement:
Frustration:
- “I often forgets to take my medications on time, which makes me difficult to stick to my treatment plan.”
- “I get frustrated with apps that are overly complicated or have too many features, making it difficult to set up medication reminders.”
Goals:
- Accommodates multiple medications and dosages.
- Want to easily input medication details, receive reminders, and mark doses as taken.
- Tracks their medication adherence over time.
Starting the design
1. Paper wireframes
With this rapid ideation, I have generated some potential solutions for an intuitive and seamless process for adding a new medication and setting up a reminder schedule.
2. Digital wireframes
3. Low-fidelity prototype
Usability study: findings
The first usability study was conducted with the low-fidelity prototype. I collected findings from user input and incorporated them into the high-fidelity prototype design.
Home screen- Users appreciate the list of medication reminders but desire a more intuitive and easy-to-understand layout.
- Adding medication
- The process of adding a new medication and setting the reminder time is confusing. Users are seeking a clear and straightforward flow.
- Customize notification
- Some users want to customize the notification sounds or add additional notes to each medication entry.
Refining the design
Mockups
After the usability study, I refined the layout and positioned more important content at the top of each grid. I also placed the ‘Add new medication’ button near the top of the screen to reduce unnecessary scrolling.
Mockups 2
Additionally, I applied the design changes to the ‘Set Reminder Time’ section. I added a new screen instead of an overlay for a consistent flow, and refined the ‘Setting Date’ section, which provides users with more customization.
Key mockups
High-fidelity prototype
After the usability study, I refined the page flow to simplify the process of adding a new medication and setting reminder times.
Responsive designs
I created a responsive design for mobile, tablet, and desktop. The page layout is optimized for each screen size while maintaining a consistent page flow and appearance.
Mobile
Tablet
Desktop
Takeaways
Impact:
Users think that the app improved medication adherence and health outcomes, as users are more likely to take their prescribed medications on time
“It's like having a personal assistant reminding me to take care of my health.”
What I learned:
From the medication reminder app case study, I could learn the importance of tailoring user experiences through personalized reminders and user-friendly interfaces to improve medication compliance and overall user satisfaction.
The significance of user research in understanding user needs, motivations, and preferences, and how it can be instrumental in enhancing the effectiveness of healthcare-related applications.
The value of usability testing and iterative design to ensure that digital health solutions are user-friendly and ultimately improve patient adherence and well-being.
Thank you!
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